We’d love to be your partner along your journey towards vibrant health! Please review frequently asked questions listed below and feel free to contact our staff for any other questions via email or phone.
Before your scheduled initial consultation, Clare Kelway will review your medical history and prior lab testing you submitted. During your actual intake consultation, Clare will discuss your history with you and explain the connections between defining events in your life and your health. If you are a good fit for our services, Clare will recommend functional lab tests and the best consultation package for you.
The initial consultation is US$360.
Clients have unlimited email access with our Metabolix Health provider team. However, if an email question or request is deemed by one of our staff to be too complicated or involved for a response via email they may, at their discretion, require that the client schedule a phone or video consultation instead of responding via email.
There is a 24-hour cancellation policy for all appointments with a Metabolix Health practitioner, health coach, or team member. Canceling within 24-hours will result in a 50% fee charge to the credit card on file.
No-shows: If you do not show up to a phone, video/telemedicine appointment without notifying the specific person you have an appointment with either via email or by changing the appointment using the online scheduling tool on the client portal, you will be charged for the appointment and no refund will be provided.
We require you to have a primary care physician. We are not medical providers. We do not treat, mitigate, or provide treatment for any diseases. We are a functional health practice only.
We are a 100% cash-pay practice and do not work with any insurance. We do not accept insurance or Medicare for our consulting services.
You are required to pay in full at the time of scheduling your appointment and orders for labs and products are payable at the time of order. We will provide you with a detailed billing summary that you may submit to your insurance for reimbursement. There are no guarantees that your insurance or plan will reimburse you for any of these expenses.